Making everyday shopping easier, more rewarding, and more connected, wherever you are in Kenya.
Services That
Simplify Your Shopping
Naivas offers more than just products — we deliver convenience, loyalty,
accessibility, and unmatched customer support across every channel.
here for you. in-store, online, and everywhere in between.
Naivas Loyalty Program
Our Loyalty Program is designed to give back to our most loyal shoppers. Members enjoy personalized offers, point-based rewards, and exclusive discounts in-store and online.
Electronics Purchase Services
Get the electronics you need today and pay at your own pace through our flexible financing partners: Aspira, Faraja Credit, FlexPay, and Naivas Lipa Pole Pole.
Naivas Delivery Services
Our delivery service ensures that your groceries, household essentials, and more reach you safely and on time. Whether you’re shopping for your family or for your business.
Product Return Policies
Naivas Return Policy
We are committed to ensuring your shopping experience meets the highest possible quality.
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Electronics Return Policy
Offers same-day delivery (between 3PM and 8PM) subject to availability of delivery trucks.
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Clothing Return Policy
We take pride in offering our esteemed customers quality clothing and a fair return experience.
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Butchery Return Policy
Returns will be accepted upon confirmation of the quality concerns and if returned with 12 hours after purchase.
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Customer Promise
We offer Free delivery within 5KM to our esteemed customers. Beyond 5KM Ksh 60 per KM
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Join Our WhatsApp Channel
Be the First to Know.
Stay connected with Naivas through our official WhatsApp Channel, your direct line to:
- First-hand business updates
- Exclusive deals and super offers
- Campaign launches and promotions
- New product highlights
- Seasonal savings alerts
Be part of our growing community and never miss out on the value, variety, and savings that make Naivas the Home of Deals.
Scan To Join our What’sApp Channel
Loyalty That Rewards You, Every Day
At Naivas, every interaction matters. Each day, our dedicated staff work hand in hand to deliver great service across all our stores, ensuring every customer feels welcomed, valued, and cared for.
The more you shop, the more points you earn, redeemable for discounts, rewards, and exclusive offers. Because at Naivas, loyalty should go both ways.
Our ever growing loyal members, our Loyalty Program is designed to appreciate you for choosing Naivas again and again.
